Description

This module will deliberate on the importance of the service standards and the impact on customer’s experience, what makes a good customer-service, how to deliver effective customer service and how to handle demanding customers and difficult situations.

Program Highlights

    • Qualities of Effective Customer Service
    • Customer Service Organization
    • Handling Complex Customer
    • Delivering Effective Customer Service
    • Customer Service Quality Control
    • Customer Service Transactions

Learning Mode

    • Face to face
    • Online

* There is no examination for this module. Participants will be given the Statement of Completion upon completion of this module.

Special Discount

    • Group: 3 or more participants from the same organization (valid for Corporate or Non Corporate)
    • STFi Members: Special price for Islamic bankers (Malaysian only)

What will you learn

• Demonstrate and apply qualities and effective customer service to increase customer’s confidence and retain

• Promote and adapt fair approach in handling complex customers and manage professionally

• Appraise and apply the effectiveness of customer service by providing effective and timely information on products and services offered which favours customers or institutions

• Apply tools used in maintaining quality customer service to ensure a consistently high standard of customer service is delivered

Requirements

Reviews